FAQs & Customer Care
Still Have Questions?
If you have a specific inquiry or require immediate assistance regarding your order, our dedicated concierge team is here to help.
order, Shipping & Delivery
1. How long will it take to receive my order?
For our US customers, we offer:
- Express Shipping: 4-9 business days.
- Orders are typically processed and dispatched within 1-3 business days.
2. Do you ship internationally?
Yes! Ever P. proudly serves over 100+ countries worldwide. For delivery times outside the US, please refer to our full [Shipping Policy].
3. How can I track my package?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can monitor your package’s journey in real-time on our tracking page.
4. Can I cancel my order?
Yes, we understand that sometimes you might change your mind. You can cancel your order for a full refund anytime before it has been shipped.
However, once your order has been dispatched and is in the hands of the carrier, we are unable to cancel it. In this case, you may wait for the package to arrive and then follow our [Return Policy] to send it back for a refund.
To request a cancellation, please email us immediately at info@everpjewelry.com with your order number.
Returns & Exchanges
1. What is your return policy?
We offer a 30-day easy return window from the date of delivery. Items must be in their original, "As-New" condition with all security tags and original packaging intact.
2. How do I start a return?
Simply email us at info@everpjewelry.com with your order number. Our team will guide you through the process to ensure a stress-free experience.
Materials & Craftsmanship
1. What materials do you use?
Quality is our unwavering conviction. Most of our pieces are crafted from high-grade Brass (Copper) with professional 18K Gold Plating. We also offer premium designs in S925 Sterling Silver.
2. Is the jewelry safe for sensitive skin?
Absolutely. All Ever P. Jewelry is hypoallergenic and nickel-free, designed for the modern muse who values comfort as much as style.
3. Will my jewelry tarnish?
Our 18K gold plating is designed for long-lasting wear. To maintain its signature radiance, we recommend keeping it away from harsh chemicals, perfumes, and prolonged water exposure.
Gifting & Packaging
1. Is your packaging suitable for a gift?
Yes! We provide a "Gift-Ready" unboxing experience. Every order arrives with:
- A sturdy Mailer (Airplane) Box for protection.
- A signature Ever P. Jewelry Box.
- A soft Jewelry Pouch and a Polishing Cloth.
- Alcohol Prep Pads for hygiene.
2. Can I add a gift message to my order?
Certainly. You can leave a message in the "Order Notes" at checkout, and we will include a hand-written note to add that personal touch to your gift.
Payment & Security
1. What payment methods do you accept?
We support over 50+ global payment methods to ensure a seamless checkout experience. This includes:
- Quick Pay: Apple Pay, Google Pay, Shop Pay.
- Buy Now, Pay Later: Afterpay, Klarna.
- Standard: PayPal, Visa, Mastercard, AMEX, and localized payment options for different regions.
2. Is it safe to shop on your website?
Your security is our priority. Ever P. uses SSL encryption technology (the industry standard) to protect all your personal and payment data. We ensure a 100% secure checkout experience.
Jewelry Care
1. How do I keep my jewelry shining?
Gently wipe your pieces with the Silver Polishing Cloth provided in your package after each use. Store them in the Ever P. pouch when not in use to prevent scratches.
2. Can I wear my jewelry to the gym or pool?
To preserve the 18K gold plating, we suggest removing your pieces before intense workouts or swimming in chlorinated or salt water.